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Title: Hrvatski Telekom unveils AI-first transformation, powered by Beyond Now

London, United Kingdom, 1st Jul 2026 - Beyond Now, a fast-growing AI-first ecosystem orchestration and digital platform provider, today announced the next phase of its work with Hrvatski Telekom, Croatia’s leading communications services provider and part of Deutsche Telekom Group, as the operator advances its AI-first strategy to simplify B2B customer journeys, accelerate service delivery and bring new AI-enabled capabilities to market.The next stage of the partnership will see Hrvatski Telekom activate AI across three dimensions:Bringing AI-powered services and products to B2B customers in Croatia including AI based personal assistance to support customers’ needs based on Beyond Now’s Wave AIEmbedding AI and agentic AI into their BSS, commerce, and sales processes, to accelerate speed to market, resolve customer requests in real time, and reduce operational frictionDriving AI adoption across internal tools and workflows to reduce complexity and support faster, more responsive operationsBeyond Now is working with Hrvatski Telekom to adopt its agentic AI capabilities into their operations in practical, phased approach, prioritizing use cases based on outcomes. This includes agentic AI capabilities that streamline sales operations and enterprise bulk ordering, enable dynamic user interfaces, and support the autonomous resolution of customer requests across the lifecycle, including upgrades, discounts, and enterprise service changes.The approach reflects Hrvatski Telekom’s pragmatic view of AI adoption. Rather than deploying AI for its own sake, the operator is integrating AI into business processes, commercial systems and customer journeys where it can deliver customer experience improvements, reduce operational complexity and support new revenue opportunities.The e...

This press release is issued by King Newswire