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Title: Unity Communications Announces New Guide for Small Business Back-Office Outsourcing

United States, 23rd Jan 2026 - Unity Communications, a leading provider of business process outsourcing (BPO) solutions, will release an e-book called Back-Office Outsourcing: A Five-Step Transformative Guide for Small Businesses in March. This in-depth resource will help small-business owners (SBOs) strengthen operations without adding unnecessary overhead.Many founders spend more time on administrative tasks than on strategy, sales, and growth. The e-book outlines how SBOs can shift from reactive back-office management to a more scalable model that supports long-term performance.For years, many small businesses have struggled with the “founder bottleneck,” where leaders dedicate up to 80% of their time to low-value administrative tasks, sacrificing high-impact strategic growth. Unity’s new resource frames this challenge as a market opportunity for those willing to embrace a new hybrid automation strategy.“The biggest mistake a founder can make in 2026 is thinking they’re too small to outsource,” said Patrick Brown, CEO and founder of Unity Communications.“Back-office outsourcing for small businesses has changed. It’s no longer just about lowering costs. It’s about gaining the right support, expertise, and tools. This guide will provide the complete, actionable five-step system they need to execute this shift with confidence.”As operations become increasingly complex, Unity expects more companies to move beyond cost-only outsourcing and adopt a more innovative approach by 2026. Called a hybrid automation strategy, it blends experienced support with artificial intelligence (AI) and automation to spur growth in small businesses.Key takeaways from the guideThe system includes actionable BPO growth strategies for SBOs:● The 10x shift reframes operations...

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