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Title: Personal Injury Case Management Is Evolving – Amicus Points to Technology

Technology is increasingly reshaping how legal services are delivered, including in areas that have traditionally relied on manual workflows and face-to-face communication. In Southern California, a personal injury law firm has begun using technology-enabled systems to address common challenges such as delayed updates, fragmented documentation, and slow case progression.John-Paul SerraoAmicus Legal Group has implemented a series of digital tools aimed at streamlining case management and improving transparency for clients navigating injury claims. According to John-Paul Serrao, managing attorney at Amicus Legal Group, the changes are intended to reduce administrative friction that often contributes to prolonged case timelines.“Personal injury cases often slow down because information arrives in pieces and communication breaks down,” said Serrao. “Using structured systems helps keep cases moving by making sure documentation and updates are handled consistently.”Personal injury cases frequently involve multiple stages of documentation, including medical records, police reports, witness statements, and correspondence with insurers. When these materials are handled manually or across disconnected systems, delays and miscommunication can occur.The firm’s updated workflow uses structured tracking systems that monitor each phase of a case, allowing attorneys to review and organize information as it becomes available. This makes it easier to identify missing records earlier in the process and follow up before gaps slow progress. The system also reduces duplication by centralizing documents and correspondence into a single case file.In addition, the firm has adopted secure client communication platforms that provide routine updates on case status. Client receives standardized not...

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