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Title: Empowering Consumer Justice in India The Role of Consumer Courts and ConsumerCourt.in in 2024

India, 9th Dec 2024 – In a significant push toward safeguarding consumer rights, India has seen the emergence of a stronger legal framework and innovative platforms like ConsumerCourt.in. These advancements are reshaping how grievances related to defective products, poor services, and unfair practices are resolved, offering consumers quicker and more effective access to justice.A Streamlined Consumer Justice SystemConsumer courts in India have become pivotal in resolving disputes efficiently and transparently. These courts, established under the Consumer Protection Act, operate as a three-tier system designed to address cases based on claim value:District Forums: Handle cases with claims up to ₹1 crore.State Commissions: Oversee cases between ₹1 crore and ₹10 crore, including appeals from District Forums.National Consumer Disputes Redressal Commission (NCDRC): Address claims exceeding ₹10 crore and serve as the appellate authority for State Commission decisions.This tiered approach ensures that disputes are resolved at the appropriate level, reducing delays and enhancing efficiency. Further simplifying the process, the E-Daakhil portal now enables consumers to file complaints online, eliminating geographical barriers and minimizing physical paperwork.Revolutionary Amendments in the Consumer Protection Act, 2019The Consumer Protection Act of 2019 introduced transformative changes to protect and empower consumers. Key provisions include:Central Consumer Protection Authority (CCPA): This regulatory body is tasked with promoting consumer rights, addressing unfair trade practices, and ensuring accountability among manufacturers and service providers.Product Liability: Manufacturers and service providers are now legally accountable for harm caused by defective goods or s...

This press release is issued by King Newswire