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Title: SupportLogic Launches Account Health Insights to Power B2B Expansion Strategies

San Jose, United States, 14th Oct 2024 - SupportLogic, a leader in Support Experience (SX) management and post-sales CX observability, today announced the launch of Expand, a new module offering actionable Account Health Insights designed to enable B2B teams in retaining customers and identifying growth opportunities through real-time, data-rich insights – advancing go-to-market (GTM) strategies focused on both retention and expansion.In the B2B world, customer success outcomes often depend on delivering a good support experience, according to The Technology and Services Industry Association (TSIA). In particular, lower resolution times and high assisted support satisfaction correlate to higher renewal rates. In addition, knowing when and how to expand an account is critical to growth.SupportLogic's Expand module brings real-time account health visibility to account management teams, helping them identify upsell and cross-sell opportunities, monitor customer satisfaction, and act on early warning signs that may signal potential issues or churn risks. The new features of Expand provide a comprehensive view of account health, combining insights from multiple data sources, allowing teams to take proactive measures for growth.Key features of SupportLogic Expand include:Account Health Score: A unified score that reflects the overall health of the customer relationship, combining sentiment data, support history, and product usage signals.Account Commercial Signals: New commercial signals that significantly enhance customer retention, drive revenue growth, and foster long-term customer loyalty.-   Signals include: Churn risk, renewal likelihood, competitive consideration, expansion opportunity, price sensitivity, license upgrades and downgrades.Account Summarization:...

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