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Title: TapHero Launches Video Appointment Monetization App for Service Businesses

TapHero, a startup, today announced the launch of a mobile app and teleservice platform that enables service businesses like electricians and HVAC vendors to monetize one-on-one video chats with customers. The technology is comparable to telemedicine, but for service providers. With TapHero, a tradesperson can seamlessly earn revenue by delivering services without a physical visit. The provider’s customers benefit from TapHero by getting rapid, economical access to services that are conveniently paid for through the app. “We are opening up a whole new avenue of business for service providers,” explained Paul Everton, co-founder and CEO of TapHero. “Plus, we’re helping service businesses optimize their schedules and effortlessly earn income from phone calls that have traditionally been, at best, a loss leader.”An electrician, for example, could use TapHero to diagnose a customer’s circuit breaker problem and explain how to fix it in a 10-minute video consult. The customer pays for one sixth of an hour at a billable rate the electrician determines and gets his problem solved instantly. The electrician makes money without having to schedule an appointment and visit the client. It was just this type of scenario that gave Everton the idea for TapHero in the first place. He found himself struggling to get a generator he owned repaired. After several no-charge phone calls to figure out what was wrong with the engine, Everton’s mechanic politely remarked that he was not able to solve the problem over the phone for free. He’d have to schedule an appointment for a service call. This got Everton thinking, “What if I could just show him the problem over a video chat and pay him for his time?” This was the impetus for what has emerged as TapHero, which Everton develop...

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